Shortly after one another, FXFlat can once again claim top positions in the broker rating of Fuchs-Briefe and the customer survey of Deutsches Kundeninstitut (DKI).
In this year‘s Fuchs-Broker-Rating, the publisher Fuchs-Briefe once again placed FXFlat in first place, confirming once again that FXFlat is able to guarantee customer satisfaction and service in the best possible way in the long term.
For nine years, the FUCHS-Broker Test has been based on clear criteria that the publisher Fuchs-Briefe considers essential for the selection of a broker.
Particular emphasis is placed on the long-term reliability and security of the providers.
The categories evaluated are offer in terms of quantity and quality as well as transparency, quality of advice and finally service. In this way, the FUCHS Broker Test makes it clear that real quality does not only consist of offering the largest and most dazzling range of products, but also always lies in dealing with the customer in a very concrete, careful and responsible manner.
This is also reflected in the award of the Deutsches Kundeninstitut (DKI). Here, the customers themselves awarded the overall grade „very good“.
The annual DKI survey reflects the satisfaction of active CFD traders with their broker. The topics of trading, trading platform, order options, mobile trading, customer service and overall customer satisfaction were surveyed. FXFlat took first place in the categories „Order“, „Customer satisfaction“ and „Overall satisfaction“.
Since FXFlat attaches great importance to customer satisfaction, the confirmation with top marks from customers shows that FXFlat lives up to this claim.
Ratingen, 02/17/20 - In the latest survey "Most Popular CFD Broker 2020" by the renowned German Customer Institute (DKI), the online broker FXFlat once again demonstrated that it can inspire investors and traders with its offer: FXFlat received 97.8 is the highest total score of all CFD brokers rated, which corresponds to the grade “very good” (1.2). Rafael Neustadt, Managing Director of FXFlat Wertpapierhandelsbank GmbH, is particularly proud that FXFlat achieved the "very good" rating in four of five categories and achieved the highest score in three categories: "We are very pleased that we are in the in a wide variety of areas so strongly - above all because the evaluation is not based on a theoretical evaluation, but on the survey of those who can really judge it: the traders who are active in the market every day with our offer. "
The DKI collected the data for the valuation as part of an online survey among active CFD traders. It asked customers how satisfied they were with retail, trading platform, order options, price / performance ratio, mobile trading and customer service. In trading, FXFlat scored 39.3 points and the mark “very good” (1.1). The online broker was the comparison winner with the grade “very good” in the categories trading platform (14.9 points / 1.1), order 13.0 / 1.0) and customer service (29.3 / 1.2). In the mobile trading category, FXFlat received a “good” rating from the traders (2.3).
"The survey by the DKI is so informative for us not only because it shows us our gratifyingly diverse strengths, but because we also see in which area we can show even more performance until the next edition of this survey", explains Rafael Neustadt.
Customers of the online broker can also trade Eurex futures since the beginning of May. In the near future, they will also be able to do this with CME futures.
Ratingen, May 8, 2019 - FXFlat continues to expand its extensive portfolio of attractive financial instruments for traders. From now on customers of the online broker will enjoy the trading with futures. "Those who, like us, always want to offer their customers the most innovative products and the most important asset classes, can not ignore futures trading. We are very pleased to be able to offer this service to our customers now, "explains Florian Schaarschmidt from FXFlat Wertpapierhandelsbank GmbH.
As early as mid-April, a two-week beta test phase for futures trading for selected clients began; Since May 1, all customers can now use this offer. FXFlat now offers you direct access to trading on the German derivatives exchange Eurex. In about two weeks, the online broker will also be expanding the offer with futures from the world's largest derivatives exchange CME.
Through the MetaTrader 5 trading platform, FXFlat clients receive tick-by-tick data, i. they see all the lessons they have taken, not just snapshot data, which updates only every few seconds. In addition, MetaTrader 5 enables hedging of futures: The one-click order allows the client to hold long and short positions simultaneously in the same futures contract. "Futures trading shows once again what makes the FXFlat offer, among other things: the best available trading technologies and fair, because good and transparent conditions," says Florian Schaarschmidt. For example, FXFlat customers pay an all-inclusive price for futures trading: the stock exchange fee is not billed to them separately, but they pay only a fixed price per contract, for Eurex futures EUR 1.90.
The support of FXFlat customers also plays an important role in futures trading: in the near future, the online broker, which has already won several awards for its service, will launch a roadshow with seminars and webinars.
The online broker and the traditional ice hockey first division go as partners together in the next season.
Ratingen / Dusseldorf, March 22, 2018 - FXFlat is also partner of the Dusseldorf skating community in the coming season, better known as DEG. Thus, the online broker recently extended its sponsorship agreement with the ice hockey first division until 2019. "Like FXFlat in the field of online brokerage, DEG is one of the strongest brands in ice hockey ever - we are very much looking forward to sponsoring this traditional club as a sponsor in the next season," explains Rafael Neustadt, Managing Director of FXFlat Wertpapierhandelsbank GmbH.
Founded in 1935 DEG has been eight times German champion of the first ice hockey Bundesliga. The support of the sponsoring partner program of the Düsseldorfer benefits not only the first team, but above all the junior teams. "It is important to us that the successful history of DEG be continued, among other things, through our support in the future. Although our commitment is also based on local solidarity, it is also due to the fact that we recognize many parallels between the attractive sport of ice hockey and trading on the stock exchange: it is enormous on the ice as well as in trading stocks and co but also a certain resilience on the other hand, which is necessary to be successful in the long term, "continued Rafael Neustadt. The involvement in sport has a long tradition at FXFlat Bank AG.
Online-Broker FXFlat provides customers with another professional trading tool.
Ratingen, 09. Juni 2017 – In the coming days FXFlat customers will get to know another innovative trading platform. The German online broker will introduce the StereoTrader for MetaTrader 4 and 5. „We are very pleased to offer a supremely progressive Trading tool which is available for a year but already has won a huge fan base among traders“ Rafael Neustadt says, CEO of FXFlat Wertpapierhandelsbank GmbH. One of the StereoTrader’s many advantages is his efficiency not only in manual but also in automated trading with MetaTrader. StereoTrader for MetaTrader 5 will be available from August 2017, MetaTrader 4 users are already able to test the tool by using the demo account.
StereoTrader is developed by Dirk Hilger who has introduced his experience as a trader into the trading tool’s conception. StereoTrader’s features are manifold and unique: four trading modes, history and 1-clikc-speed-trading, isolated strategies and intelligent orders. „With its semi-automatic trading approach the StereoTrader utilises the advantages of scalable products such as CFDs better than other trading platform – that is why many traders call it the ultimate forex and CFD trading tool“, Rafael Neustadt says.
To its customers FXFlat offers free webinars dealing with StereoTrader and the solution’s features: „We have always been interested in accompanying our customers by providing them with know-how and skills – and that is what we do with our free StereoTrader webinars“, Rafael Neustadt says. The continuous webinar series will include live-events where StereoTrader developer Dirk Hilger will present skills and possibilities in real market circumstances. Webinar topics may be special order types as well as other semi-automations. As Dirk Hilger is focusing on mainly trading the DAX and own price-action-strategies, this will be part of his webinars as well.
Dirk Hilger points out that FXFlat’s high level of transparency and fairness is an important asset of their cooperation: “As the StereoTrader is able to uncover the quality of order executions like no other platform a collaboration only works with selected partners – most of the brokers fail in this regard. StereoTrader is a special platform, not a mass product. I am glad to have found a partner in FXFlat who pursues the same philosophy which is the focus on the customer and him being able to trade – profitably in the long term. The StereoTrader is a tool providing advantages for the entry as well as the exit”, Hilger explains with reference to the numerous model cases during his live-webinars.
FXFlat customers may assure themselves of the StereoTrader’s efficiency by using the free of charge demo account. the valid MetaTrader 4 demo version is available by: https://www.fxflat.com/en/metatrader/demo-account. The StereoTrader extension can be downloaded here: https://www.fxflat.com/en/trading-platforms/stereotrader/. Registration for the webinars: https://www.fxflat.com/de/training/webinare-seminare/
About FXFlat Wertpapierhandelsbank GmbH
FXFlat Wertpapierhandelsbank GmbH emerged from independent Asset Management company Heyder Krüger & Kollegen GmbH (founded in 1997 as HKK-Invest). It possesses required aprovals of the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin).
About FXFlat and CapTrader
FXFlat and CapTrader are brands of FXFlat Wertpapierhandelsbank GmbH. FXFlat is an online broker specializing in Forex and CFDs, CapTrader additionally offers a cost-efficient trading of stocks, ETFs, futures and options.