Contact us

Contact Form

For questions, support or general information please do not hesitate to contact the FXFlat Team 24h.

Online Form

Callback Service

Arrange a callback and we will call you back. Please just give us the preferred time and an employee will contact you as requested.

Let us call you

Events

FXFlat represents itsef on all important exhibitions and events. Additionally a large offer of webinars and seminars also in your area.

Events

Directions

The FXFlat head office is located close to the Düsseldorf Airport and can be reached easily and fast on national and international scale.

More

If you are interested in one of the services offered by FXFlat, if you have questions or suggestions or just looking for assistance with the account opening, please do not hesitate to contact us.
You can reach us Monday - Friday 24hrs by phone and/or LIVE Chat. E-Mail: service (at) fxflat.com

FXFlat Service Phone numbers for MetaTrader Clients

Country Direct Dial Availability Times CET
Germany Toll free service hotline 0800 03 93 52 8 Monday - Friday 24 hours
International Toll free service hotline 0080 000 39 35 28 Monday - Friday 24 hours
Germany Telephone switchboard +49 2102 100 49 400 Monday - Friday 24 hours
Germany Fax +49 2102 100 49 490 Monday - Friday 24 hours

IB Phone numbers for telephone orders for Trader Workstation Clients

Country Direct Dial Availability Times CET
Swiss UK +41 4172 6950 0 +44 2077 1056 95 Monday - Friday 09:00 a.m. - 06:00 p.m.
USA +1 3125 4269 01 Monday - Saturday 02:00 p.m. - 02:00 a.m.
Hongkong +852 2156 7907 Monday - Friday 02:00 a.m. - 11:00 a.m.

In principle, orders can only be placed online.
In case of technical problems that prevent access to these trading platforms, open positions can be closed by telephone as market orders via Interactive Brokers. New positions cannot be opened by telephone.

Please have your security questions and answers and your U-account number ready!

Please note that you reach the English-speaking trading department of Interactive Brokers with the listed telephone numbers!


Complaint Management at FXFlat Bank

The FXFlat Bank applies great value to an extraordinary good service and the satisfaction of its clients. Should there however be a reason to complain for you, we will try to find a solution together.     

You may either use the form below or a contact form in order to send a complaint

Contact form

Our complaint management will review the inquiry and – if possible - answer you within the next 7 business days. Should there be a delay, you will receive a short reply, stating the reason of the delay and the expected review time period.

Please provide us with the following information: The account number and a precise description of the reason of the complaint and the exact time when the reason of the complaint has been noted first.

Also you may create a complaint at the:

European Platform for Online-Dispute Resolution

The European Commission provides a platform for the Online-Dispute Resolution, which you may use under https://ec.europa.eu/consumers/odr/. An overview of the dispute resoluters accepted by Germany can be found in the stated link. 

BaFin - Bundesanstalt für Finanzaufsicht
Graurheindorfer Str. 108
53117 Bonn

and
Marie-Curie-Str. 24-28
60439 Frankfurt

 

Please also note:

There will be no participation in a dispute resolution procedure before a consumer arbitration board.
FXFlat is not obliged to participate in a dispute resolution procedure before a consumer arbitration board and is not prepared to do so in principle.

Clients from Switzerland can contact the following arbitration board:
Financial Services Ombudsman Association (OFD)
Bleicherweg 10
8002 Zürich

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