Please also use the Callback Service & Live Chat
Account Opening Help
How do I open an account?
You can either use the online liveaccount application form on this website completed within 5 minutes or alternatively fill out the paper Forms to print them out.
Please send the forms scanned by email to service at fxflat.de, or by Fax to 0049 (0)2102 100 49 490 or by regular mail to
FXFlat, Muelheimer Str. 6, 40878 Ratingen, Germany.
You can also call our FXFlat customer service team and we will provide you with a copy of the PDF documents by e-mail or regular mail to your postal address. We will require the original and signed contract from you (one set) as well as the following documents:
Legitimation
Copy of your valid ID or passport;
Address Approval: Please not older then 3 Months
Please choose between the following possibilities:
• Telephone Bill (not a mobilephone)
• Provider bill e.g. Electricity or Gas bill
• Credit card or Bank statement
As soon as your bank wire or credit card payment arrived, you receive your personal login details.
How much is the minimum deposit?
The minimum deposit is 2,000 Euro when opening a standard account or 500 Euro when opening a mini-account. Both accounts will be held in the basic currency preferred by you: EUR, GBP, USD, CHF, PLN or JPY.
How do I transfer funds to my trading account?
You can transfer your money from your personal banking account or credit card (Visa and Mastercard). The owner of the bank account must be identical with the receiver. Cash deposits and transactions from third-persons are not accepted. Your transaction must be made to an account of Barclays Bank in England or J.P. Morgan in Frankfurt, Germany. Personal cheques are also accepted.
Which products are tradable?
You can trade more than 8500 CFDs from 24 countries. You have the free choice between individual equities and etfs, index cfds, commodity cfds, forex cfds, interest rates and inflation rates. Additionally you are able to trade more than 120 forex pairs through microlots of 1,000, minilots of 10,000 up to standard lots of 100,000 trading size.
Do I need experience in order to trade CFDs and Forex?
Yes. Customers trading with CFDs and Forex are required to have previous experience as leverage trade carries a substantial risk.
What is a Mini Account?
Mini-accounts are starting at 500 Euro or equivalent value. Your deposits are as usual kept segregated and 100 % protected against insolvency. You have all important currency pairs available as well as the entire CFD product range. The only difference between a mini and a standard account is the respective margin requirement and the lot size. While the mini-account has a pre-set lot size of 10,000 and Forex margin of 0.25 %, these values can be freely adjusted in the standard account.
What is the difference between a Mini- and Standard Account?
In general the mini account is only available for trading forex. On request we can add cfds also. Only the Autochartist Software is available for standard accounts from 2,000 Euro on.
